Master the Art of Interviewing
Empowering professionals and businesses to conduct insightful, unbiased, and effective interviews.
Unlock superior hiring outcomes with Australia’s leading interview training and certification provider. Our Melbourne-based team doesn't just teach techniques – we inspire teams to elevate hiring conversations, lay the groundwork for inclusive culture, and boost talent outcomes across Australia.
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About Southern Cross Interview Solutions
Founded in the heart of Melbourne, Southern Cross Interview Solutions has dedicated more than a decade to transforming the recruitment landscape for Australian businesses. Born out of a passion to champion fair, evidence-based hiring, our company was launched by industry veterans who recognised the need for interviewers to become more than just procedural – they must be insightful guides who champion diversity and enable smarter workforce choices.
Our journey began with a commitment to upskilling HR professionals, but today our impact spans a broad spectrum, from budding start-ups to established corporations across the country. We believe that great interviews shape great organisations, and our mission is to empower individuals and teams alike with tools, knowledge, and the confidence to excel.
Here at Southern Cross Interview Solutions, our values centre on trust, integrity, and a genuine respect for the people behind every resume. Our methods are built upon the latest research in organisational psychology and years of practical expertise, ensuring that our training is both innovative and adaptable to real-world recruitment needs.
We take pride in our team of certified trainers and facilitators, each of whom brings rich multicultural experience from Australia’s vibrant and diverse communities. Our programs are never off-the-shelf; each engagement is carefully customised to the unique goals and culture of every client.
Our mission is not only to develop technically sound interviewers, but also to cultivate workplaces grounded in transparency and equity. We advocate for accessibility and anti-bias practices, believing these are essential to building teams where everyone can thrive.
Southern Cross Interview Solutions sees itself as a partner on your hiring journey. We thrive on forging lasting collaborations, supporting our clients at every stage with ongoing feedback and the latest best practices.
From national enterprises and public sector agencies to family businesses, our reach is Australia-wide. We measure our success not by the number of trainings delivered, but by the confidence, effectiveness, and inclusivity we help instil in every hiring process.
Join us as we continue our journey to elevate Australia’s interview and recruitment standards, one conversation at a time.
- Melbourne-based, serving Australia-wide
- Certified trainers and facilitators
- Customized, evidence-based programs
Our Professional Services
Tailored training and consulting to suit organisations, teams, and individuals of all backgrounds and industries. Each of our services is designed to strengthen your recruitment process, enhance team collaboration, and ensure fairness in every stage of hiring.
Interviewer Training & Certification
Our flagship program equips interviewers with the skills to lead every conversation confidently, ethically, and in alignment with best practice. The course covers questioning techniques, assessing responses, combating unconscious bias, and ensuring legal compliance. Practical workshops and feedback ensure participants leave with the confidence to make better, fairer hiring decisions. Suitable for both first-time interviewers and seasoned HR professionals.
Interview Facilitator Training
Our facilitator training sharpens your ability to manage interview panels and group dynamics with assurance. Learn how to coordinate diverse viewpoints, structure questioning order, and ensure each panellist’s voice is heard. This programme also equips facilitators with strategies to address bias and create an environment where candidates show their full potential. Graduates become trusted internal moderators who ensure fairness and process integrity.
Recruitment Process Consulting
Whether your organisation is scaling up or seeking to refresh its hiring framework, our consultants analyse your end-to-end recruitment process for optimisation. Using a data-driven approach, we spot inefficiencies, recommend improvements in candidate experience, and introduce customised tools for fairer, faster hiring. Our consulting often results in increased satisfaction for both hiring managers and applicants.
Workplace Communication Workshops
Enhance workplace culture with modern, practical workshops focused on clarity and respectful, inclusive communication. Participants explore how to prevent misunderstandings, address conflict, give effective feedback, and build rapport in cross-cultural teams – skills vital for interviews and the broader business context. Each session is interactive and rooted in real workplace examples relevant to Australian organisations.
Talent Assessment Services
We offer unbiased assessments to help identify top talent for your organisation, using proven psychometric tools and interview simulations. Our experts provide candidate insights to aid better retention decisions, add objectivity to shortlisting, and reduce turnover. All assessments are conducted with strict confidentiality and cultural sensitivity.
Our Process
A guided journey to measurable improvement and success. Our approach ensures each step is tailored, transparent, and implemented with your specific workplace culture in mind.
100+ Organizations Trained
Why Choose Southern Cross Interview Solutions?
Proven Expertise
Our team draws on decades of experience in recruitment, organisational development, and training at both national and international levels. We are certified professionals who have guided hundreds of businesses to interviewing success, and our collective expertise is reflected in every client partnership we nurture.
Measurable Results
Our impact is tangible. Every client receives comprehensive pre- and post-training assessments to track skills growth and hiring success. We celebrate improved candidate experiences, higher retention rates, and more inclusive teams across Australia, demonstrated through our client testimonials and repeat engagements.
Inclusive & Accessible
We champion fairness and inclusivity in workplace training. All modules are built to mitigate bias, ensure accessibility for participants of every background, and foster environments where unique perspectives are valued.
Flexible Delivery
Training is delivered in a format that best suits your organisation: on-site across Victoria and Australia, via remote video conferencing, or as a blend of both. We adapt to your team’s needs and integrate smoothly into your business operations.
Testimonials
See how we've helped teams and leaders achieve interview excellence.
“Southern Cross Interview Solutions transformed how we approach interviews. Our team feels confident and equipped, and our hires have never been better.”
“Their facilitator training brought structure and fairness back to our hiring panels. Highly recommended.”
“As a small business, their support was invaluable. The training was clear, relevant, and effective.”
“The hands-on scenarios and real feedback from the trainers were eye-opening. We now spot the perfect candidate more efficiently, and our entire panel feels more unified in decisions.”
“A welcoming and educational experience from start to finish! The facilitators handled every question with empathy and expertise. It's the best investment our HR team has made in years.”
Our People
Meet the experts behind our training and consulting solutions. Each brings a passion for people, deep recruitment expertise, and a personal commitment to building inclusive workplaces across Australia.
Lisa Merton
Lead Trainer & Founder
Lisa is a certified HR specialist with more than 15 years' experience in talent acquisition and learning program design. Driven by a belief in the power of strong teams, Lisa launched Southern Cross Interview Solutions to lift hiring standards across Australia. She’s renowned for making learning engaging and accessible, incorporating real-world scenarios drawn from her work with public sector agencies, not-for-profits, and major corporations. Lisa’s approach is empathetic, backed by research, and always focused on building confidence in every participant.
Kevin Tan
Senior Facilitator & Coach
A seasoned facilitator, Kevin brings broad experience in behavioural assessment and communication training across the Asia-Pacific. He is celebrated for his adaptable workshops, clarity in feedback, and mentoring skills. Fluent in English and Mandarin, Kevin is a champion for diverse perspectives, helping clients foster workplace cultures that welcome every voice. His sessions are engaging, practical, and always focused on lasting results.
Amira Singh
Process Consultant
Amira specialises in recruitment process audit and design, with deep knowledge of large-scale, multicultural workplaces. Her signature approach blends data-driven analysis with a strong sense of empathy. Amira has helped Australian enterprises build hiring processes that are both robust and culturally inclusive, guiding HR teams toward continuous improvement. She is a regular speaker at local HR conferences.
Frequently Asked Questions
Contact & Enquiries
Ready to empower your team or have a question? Reach out today, and one of our friendly Melbourne-based consultants will respond promptly to discuss your requirements.
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